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- What we do
- Previous projects
- Our Publications
- Research and reports
- Realising the Potential: micro businesses' experiences of communications services
- We're Not all the Same! Inclusive Communications
- Digital Footprints
- Social Tariffs: keeping people connected when money is tight
- Social Tariffs and other services offered by Communications Providers
- Social Tariffs and other services offered by Communications Providers
- Paving the Way to Inclusivity (CCP/Ofcom, 2024)
- Analogue to digital telephony: Migration to VoIP: evidencing consumers’ use of landli
- 'The Struggle for Fairness' - the communications issues facing people living in rural areas (2023)
- Switching from analogue to telephony: Listening to the needs of landline consumers (2023)
- Exploring the experiences of postal users in Northern Ireland (2022)
- Switching from analogue to telephony: Listening to the needs of landline consumers (2022)
- Our think-piece on making communications services inclusive and accessible to all consumers (2021)
- Are the communications needs of residents in care homes being met? (2021)
- Switchover from analogue to digital telephony: UK consumer and micro-business reactions (2021)
- Getting 'up to speed' while staying at home - UK consumers' digital connectivity challenges (2021)
- Are parcels services delivering what we need in 2021?
- Contacting your provider during the pandemic - what can we do when we can't get through? (2021)
- Scammed! Exploited and afraid. What more can be done to protect communications consumers? (2020)
- Don't cut me off! The experiences of communications consumers living in low income households (2020)
- Still Going round in Circles: Complaints handling in telecoms (2018)
- Research and reports