Good news for Ofcom
26 February 2009
The new economy-wide consumer body Consumer Focus has today published its first major report. It's called "Rating Regulators" and assesses six regulators in term of how effectively they incorporate the consumer interest in their deliberations. The six regulators examined are Ofcom, Postcomm, Ofwat, Ofgem, the Financial Services Authority and the Food Standards Agency.
Ofcom comes out of the report very well and indeed the regulator has issued a media release today highlighting that. The Communications Consumer Panel agrees with Consumer Focus that, over its five years of operation, Ofcom has become demonstrably more consumer-focused and we welcome the wider recognition of this.
We would like to feel that we ourselves have played a positive role in this process, acting as a "critical friend" to Ofcom and proposing its use of the Consumer Interest Toolkit which we developed.