Responding to the introduction of the voluntary Code of Practice for Internet Service Providers (ISPs), Communications Consumer Panel Chair Anna Bradley said:
04 December 2008
"The coming into force today of the voluntary Code of Practice is very good news - as is the fact that ISPs covering 95% of broadband consumers have already signed up to it.
"The new Code will help consumers make better informed choices. It addresses the concerns that we raised with Ofcom and the ISPs last year about broadband speeds - about the mismatch between the speeds that consumers think they are buying and what they actually get.
"Ofcom's pledge to monitor compliance with the Code over the next six months is a welcome move. We now need to be sure that ISPs honour their commitments."