Raising the stakes on silent calls
26 January 2010
The Communications Consumer Panel is calling on Government to raise the maximum level of fines on companies that make persistent silent calls to £2 million. In its response to a BIS (Department for Business and Skills) consultation, the Consumer Panel says that consumers will only be protected from the harm caused by silent calls once companies no longer have a financial incentive to make them. Writing to BIS, the Panel says that it supports Government proposals to give Ofcom the ability to fine companies up to £2 million.
“Silent calls cause a huge amount of anxiety and inconvenience, particularly for consumers who are more vulnerable, such as older people living alone,” says the Consumer Panel Chair Anna Bradley. “We need action against companies that break the rules to show that silent calls will not be tolerated”
Raising the stakes on silent calls (PDF 54KB, opens in a new window)