In responding to Ofcom Annual Plan, Communications Consumer Panel calls for broader focus on what consumers expect from the internet
31 March 2010
Commenting on the publication today of Ofcom’s 2010/11 annual plan, Communications Consumer Panel member Colin Browne, said:
“We are pleased that Ofcom has responded to the Panel’s calls to give priority to tackling mobile and broadband not-spots, removing switching barriers and encouraging digital participation. But we would like to see a broader focus on understanding and addressing consumers’ expectations of the internet.”
The Panel’s research shows that soon it will be essential for everyone to have access to the internet at home, but there is not yet a clear picture of the content, freedoms and protections that consumers expect. There needs to be a wide debate about the role of regulation and self-regulation, and the information that would help consumers to protect themselves and their families.
“In line with the Panel’s responsibility to promote the interests of small businesses, we welcome Ofcom’s intention to conduct regular research with businesses, with a particular focus in 2010/11 on very small businesses. We look forward to discussing the implications of this research with Ofcom,” Colin Browne concluded.