Panel welcomes Ofcom move to reduce silent calls nuisance
27 July 2010
The Consumer Panel has welcomed Ofcom’s plans to tackle the problem of silent calls by introducing a limit to the number of times a company can make an automated call to a consumer in any 24-hour period, but is urging the regulator to monitor the impact of the change on consumers.
In the Panel’s response to the consultation on silent calls, Anna Bradley, Consumer Panel Chair, called for effective enforcement action where silent calls are malicious: “Silent calls cause a lot of annoyance and anxiety, particularly for older people who live alone. The proposed rules should mean that consumers will be better protected. But Ofcom will need to monitor companies that use automated calling systems, and take tough action where they find malpractice.”
Panel welcomes Ofcom move to reduce silent calls nuisance (PDF 170KB, opens in a new window)