New work for PhonepayPlus
31 July 2009
Tomorrow PhonepayPlus - the body that regulates phone-paid services in the UK - takes on regulation from Ofcom of the 087 number range (0871, 2 and 3, but not 0870). 087 numbers are used by thousands of consumers every day for a wide range of services, including ticket bookings, travel advice and technical helplines.
The issues of most concern to consumers are price transparency and waiting times. Therefore providers of 087 services must publish clear and accurate pricing information alongside the 087 number wherever it appears and must have arrangements in place to manage any delays that may impact on the consumer.
The Communications Consumer Panel was recently visited by PhonepayPlus Chief Executive Paul Whiteing and works closely with the organisation on consumer issues of mutual interest.