Combatting silent calls
29 January 2010
"The Panel believes that silent and abandoned calls continue to cause significant harm to consumers. For this reason, we believe that the penalty threshold should be increased and are calling for the maximum penalty for persistent misuse of an electronic communications network or service to be raised to £2 million. We support the maximum level of increase to ensure that Ofcom is able to penalise the greatest number of offenders in a manner proportionate to their size."
Extract from the Communications Consumer Panel submission to BIS on the Government consultation on raising the level of fines for silent calls (PDF 293KB, opens in a new window).