Communications Consumer Panel and ACOD's response to Ofcom's call for inputs on the future of the Universal Postal Service
01 May 2024
We recognise that the postal services usage landscape has changed significantly since 2011. There is no doubt that the current service provided by Royal Mail is falling short of the needs of many postal users. Consumers and citizens may benefit from reform of the current USO - but that alone may not deliver the required innovation and improvements that people deserve.