Consumers and the recession
22 January 2009
This week I attended a meeting of the Scottish Consumer Group Chairs, hosted by Consumer Focus Scotland, and the discussion included several issues relating to consumers and the recession.
Concern was expressed that, in an economic downturn, policy makers will put the needs of business and enterprise ahead of those of consumers and seek to reduce the regulatory burden on struggling companies. The fear is that this may result in some of the less reputable companies increasing their activity and what is needed is ‘intelligent' regulation rather than less regulation.
There were also worries that, as the retail and financial sectors are being hit hard at the moment, there will be a disproportionate impact on female workers and single mothers and consequently on child poverty.
Much of the advice and help for consumers is going on line, and the internet is likely to become even more important as consumers seek information to keep themselves going both socially and economically through the recession. It will be invaluable for consumers seeking, for example, financial advice, job opportunities or for understanding benefits entitlement as well as providing information on where the lowest prices can be obtained or what free leisure and entertainment facilitates exist in a particular area. It is essential that internet and broadband services are not regarded as disposable in hard times - or if needs must, that internet facilities provided by local authorities and job centres are geared up for increased demand and usage.