Social Tariffs: keeping people connected when money is tight
Our consumer research has consistently demonstrated UK consumers and citizens’ reliance on communications services. In almost all aspects of UK consumers’ functional lives – be it banking, shopping, claiming benefits, applying for jobs, working or studying from home, educating children or booking medical appointments – digital communications services can be an enabler.
Digital communication services have the potential to enhance consumers’ and citizens’ quality of life and emotional well-being, including enabling them to keep in touch with family and support networks using voice, text or social media such as WhatsApp. This demonstrates the unequivocal need for broadband and mobile services to be accessible and affordable to consumers on low incomes. We believe social tariffs along with other methods of additional support from communications providers can keep people connected. The significance of raising awareness of such products and services is to promote inclusivity in the marketplace.
You can access below our English and Welsh/Cymraeg Executive Summary Report, Research Report and links to additional support provided by communications providers.
English Executive Summary Report:
Social Tariffs Summary Report - December 2023 (Word version)
Social Tariffs Summary Report - December 2023 (PDF version)
Welsh/Cymraeg Executive Summary Report:
Social Tariffs Summary Report - December 2023 (Word version)
Social Tariffs Summary Report - December 2023 (PDF version)
Research Report:
Social Tariffs Research Report (Word version)
Social Tariffs Research Report (PDF version)
Links to additional support provided by communications providers: social tariffs and other services offered by communications providers